Our website address is: https://internalenergy.ca
Thank You for Your Business
We at Internal Energy Inc. are grateful for your business and continually seek to exceed the expectations of our customers by simply doing the right thing at each opportunity. Our representatives are guided by this mantra and are empowered to do what is right at all times and in all circumstances. We want to ensure that your experience with our team is hassle-free and enjoyable and that you are completely satisfied with our products and service. If we fail to meet your expectations on any occasion or in any manner, we want to know and ask that you please contact our customer service department immediately. The store policies below help to ensure we have properly set expectations and provide additional useful information. Thank you again for your business.
Accepted Methods of Payment
Internal Energy Inc. accepts payments and Visa, MasterCard, American Express and Discover cards. All payments are made in US dollars.
Shipping Time and Methods
We typically use Federal Express (FedEx) for all domestic shipping but alternative carriers may be used on occasion. Overnight or otherwise expedited delivery is available upon request and when paid for by the customer in advance. All in stock orders will typically ship the following business day. Customers are notified by email if an item is on backorder and provided the estimated shipment date of all back ordered items. In stock items (partial orders) will be sent as per usual unless the customer requests the order to be sent at once. The time in transit will vary depending on the consumer’s location and the time of year. Internal Energy Inc. provides tracking information upon shipment so that orders can be tracked by the customer while in transit.*
Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage post delivery, keep all packing contents and call the freight carrier to return and inspect the damage and file a claim. We are not responsible for damage caused by the freight carrier.
If a product appears to have a manufacturer’s defect, call or email our Customer Service department for handling instructions. Do not return products to us without first contacting us to receive instructions. If an item is to be returned to us due to a manufacturer’s defect, you must first receive a Return Authorization Number. No packages will be accepted without a Return Authorization Number written clearly on the package.
| Return Merchandise Policy|
You may return most items purchased directly from Internal Energy Inc. within 30 days of the original delivery. Some items may have special return policies which will be disclosed to the consumer in advance of their purchase via an electronic or website message. Returned items must be in new condition and all original tags, parts, accessories, manuals, and packaging must accompany the return to receive a full refund. We will pay the return shipping costs if the product is defective or the return is a result of our error. If the item is returned for any other reason you are responsible for the return shipping costs and may be charged a restocking fee of 10 percent. No returned merchandise will be accepted without a Return Authorization Number. Once a return is authorized by our return department you should:
1. Safely repack the returned items and send the package to: Internal Energy Inc.
Internal Energy Inc.
204 26 Rowland Crescent
St. Albert, Alberta
T8N 4B3 2. Write the Return Authorization Number clearly on the box or package.
3. Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns with a value of over $100.00 should be insured. We cannot be held liable for return merchandise that does not safely reach our return department.
We will credit you in the same manner as your original payment within 7 days of receiving the properly returned item. * Some orders, especially smaller packages, are on occasion sent via the Canada Postal Service. Tracking information is generally not provided in these instances.
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